Eco Impakt offers Free World-Wide Shipping on orders above $15, if the order is below this amount, a shipping cost will be automatically calculated on the site and the customer is informed of their amount before confirming his order.
We use a Third Party Logistics Company (3PL) to ship your orders to ensure a faster delivery. The warehouses are located in US, UK & Some countries of Asia.
Most of the orders are shipped with recycled paper bags. Depending on the weight of your package and materials, there will be some cases we require different shipping materials to ensure that the parcel will reach its destination with an impecable condition.
*COVID-19 UPDATE: Some orders might experience delays due to the pandemic situation. Some international deliveries may be redirected or significantly impacted. We thank you for your support and understanding despite these unprecedent and uncertain times.
The order processing times can vary between 1 and 3 Business Days.
In addition, some items might be located in different warehouses. Do not be surprised to receive certain products separately. It is completely normal not to receive your order all at once. Rest assured!
After the order is dispatched, it will generally arrive within 7 to 25 business days and may, in certain cases, arrive within 2 to 6 weeks depending on your location and conditions out of our control.
This delivery time is due to customs clearance for each product (standard procedure). The transition to their services can be done very quickly as it may require more time, Eco Impakt has no authority over them.
*Beware: We are not responsible for any customs charges that may apply to you. Also, if you move to a different address and you order has not been delivered, we will not be responsible for your order.
If you have any concerns or consult about the shipping terms and policy, please feel free to get in touch with us through the Contact Us section or simply email us at firstname.lastname@example.org. We will be glad to answer all of your questions.